Billing and Refund Policy

Effective Date: November 9, 2026

Tidy Fleet, LLC (“Tidy Fleet,” “We,” “Us,” or “Our”) provides coordination, dispatch, and related fleet support services in connection with towing, transport, recovery, and impound-related vehicle services (collectively, “Services”).

This Billing and Refund Policy (“Billing and Refund Policy”) applies to all towing, recovery, transport, storage, impound-related, and related vehicle Services requested from, arranged by, coordinated by, or dispatched by Tidy Fleet, including Services coordinated by Tidy Fleet through its network of approved towing partners, contractors, subcontractors, carriers, affiliates, and service providers (each, a “TF Partner,” as defined in the Terms of Service).

By submitting a Services request, scheduling a tow, authorizing Service, or accepting any towing or related Services through Tidy Fleet, You (“You” or “Your”) agree to be bound by this Billing and Refund Policy.

This Billing and Refund Policy is incorporated into and made part of Tidy Fleet’s Terms of Service. Unless You and Tidy Fleet have entered into a separate written agreement which is then in effect that expressly provides otherwise, all other aspects of the Services performed by Tidy Fleet shall be governed by Tidy Fleet’s Terms of Service and Privacy Policy.

In the event of any conflict between this Billing and Refund Policy and the Terms of Service, this Billing and Refund Policy shall control solely to the extent of the conflict with respect to cancelation, refund, and billing matters; in all other respects, the Terms of Service shall control.

In the event of any conflict between this Billing and Refund Policy and the Privacy Policy with respect to data security, data breach notification, data retention, or compliance with applicable privacy and data protection laws, the Privacy Policy shall control.

In the event of any conflict between this Billing and Refund Policy and a separate written agreement between You and Tidy Fleet which is then in effect, the separate written agreement shall control solely to the extent of the conflict.

1. Scope of Services.

Tidy Fleet coordinates and dispatches the performance of Services through one or more approved TF Partners, and may also arrange for such Services using its own personnel, vehicles, or resources.

For purposes of this Billing and Refund Policy, any reference to Services provided by Tidy Fleet includes Services coordinated, dispatched, scheduled, or facilitated by Tidy Fleet through its approved network.

You acknowledge and agree that fees, cancelation charges, storage fees, third-party charges, and other amounts may apply regardless of whether Services are performed directly by Tidy Fleet or TF Partners.

2. Towing Fees and Minimum Charges.

The following fees are minimum charges for applicable Services:

· Recovery Tow Fee: $500.00

· Overnight Storage Fee: $100.00 per calendar day

· Fuel Surcharge: $25.00

The foregoing amounts are minimum fees only.

The Recovery Tow Fee may be higher depending on the location of the vehicle, the complexity of the tow, winching or recovery conditions, dispatch circumstances, required equipment, after-hours conditions, and the total distance involved in the service, including unloaded en route mileage and loaded mileage.

The Overnight Storage Fee may also be higher depending on the storage location, facility requirements, local market conditions, and the circumstances necessitating storage.

If Your vehicle cannot be towed back to Your requested destination and must be held overnight or otherwise stored, Tidy Fleet may endeavor to notify You that storage charges are accruing; provided, however, that storage charges shall accrue automatically, and the accrual of storage charges shall not be conditioned upon the provision of such notice except to the extent required by applicable law, unless otherwise agreed in writing, and storage charges shall accrue until the vehicle is released or transported onward, subject to any applicable caps, limitations, or notice requirements imposed by applicable law.

3. Option to Request Estimate in Advance.

You may request an estimate of the anticipated total charges in advance of requesting Services.

Any estimate is provided for convenience only and is non-binding unless expressly stated otherwise by Tidy Fleet in writing.

If actual charges are expected to exceed a prior estimate by more than twenty-five percent (25%) or $1,000.00, whichever is greater, Tidy Fleet will use commercially reasonable efforts to notify You before completing the applicable Services, except in emergency or roadside safety situations as determined by Tidy Fleet in its reasonable judgment, but Your obligation to pay actual charges shall not be conditioned upon or affected by the provision or receipt of such notice.

You agree to pay the actual charges billed for Services performed, materials used, time incurred, mileage traveled, storage provided, third-party costs advanced, and all other applicable fees, whether or not You requested or received an estimate before Services were performed.

4. Canceling a Request.

Once a tow or related Service request has been submitted, Tidy Fleet may immediately begin dispatch, scheduling, coordination, routing, or other administrative and operational activities in reliance on that request. Accordingly, cancelation fees may apply even if Services have not yet been completed.

5. Canceling Within Thirty (30) Minutes.

You may cancel a request for Services within thirty (30) minutes after the original request is submitted and avoid fees for cancelation, unless Tidy Fleet has already dispatched its personnel, tow truck or TF Partner, in which case costs are incurred at the time of dispatch and the cancelation shall be governed by Section 7.

6. Canceling Prior to Dispatch.

If You cancel a request for Services prior to Tidy Fleet dispatching its personnel, tow truck or TF Partner, and the cancelation does not fall within Section 5 above, You shall owe a cancelation fee of $250.00; provided, however, that if Tidy Fleet’s actual costs incurred in connection with the request exceed $250.00, You shall be responsible for such actual costs, as reasonably documented by Tidy Fleet, in lieu of the flat cancelation fee; and provided further that in no event shall such charges exceed the lesser of (a) the full amount that would have been due for the requested Service, or (b) Tidy Fleet’s actual documented costs and expenses incurred in connection with the request.

7. Cancelation After Dispatch.

If You cancel a Service request after a tow truck or Service provider has been dispatched, You will be responsible for all applicable cancelation fees, dispatch fees, trip charges, mileage, time incurred, third-party costs, and any other amounts charged to or incurred by Tidy Fleet in connection with the canceled request. In no event shall such charges exceed the lesser of (a) the full amount that would have been due for the scheduled Service, or (b) Tidy Fleet’s actual documented costs and expenses incurred in connection with the canceled request.

8. Gone on Arrival.

If Tidy Fleet’s personnel, tow truck or TF Partner arrives at the requested Service location and Your vehicle is unavailable, missing, inaccessible, already moved, blocked, not released for towing, or otherwise not capable of being serviced for any reason, the request shall be deemed “Gone on Arrival” (GOA), unless You demonstrate that such condition was directly caused by Tidy Fleet’s act or omission (excluding acts or omissions of TF Partners in the performance of the Services). In such event, You will remain responsible for a GOA fee of $250.00 plus any applicable dispatch fees, trip charges, mileage, wait time, administrative fees, TF Partner charges, and any other costs or amounts incurred in connection with the dispatch and attempted Service; provided, however, that in no event shall such total charges exceed the lesser of (a) the full amount that

would have been due for the scheduled Service, or (b) Tidy Fleet’s actual documented costs and expenses incurred in connection with the dispatch and attempted Service.

9. How to Cancel a Service Request.

You must cancel requests for Services through Your Tow Auto Portal™ user account, through which You originally submitted the request for Services, or through any other Tow Auto Portal™ user account authorized to act on Your behalf.

If the Tow Auto Portal™ is down, unavailable, or otherwise inaccessible, or where the Tow Auto Portal™ does not offer cancellation for that request, You must promptly notify Tidy Fleet of the cancelation request by email at info@tidyfleet.com or by telephone at (888) 403-7770 (use of both methods is recommended).

A cancelation request shall not be effective unless and until it is actually received by Tidy Fleet through the Tow Auto Portal™ or, if the Tow Auto Portal™ is inaccessible or does not offer cancellation for the applicable request, through one of the alternative methods listed above.

You are responsible for confirming that the cancelation was received and processed.

Tidy Fleet shall use commercially reasonable efforts to acknowledge receipt of a cancelation request within a reasonable time after receipt.

10. Third-Party Costs.

You will be solely responsible for, and Tidy Fleet may invoice You for, any third-party costs, pass-through charges, advances, governmental charges, or out-of-pocket expenses that Tidy Fleet or its approved TF Partners incur in order to access, release, recover, transport, store, or deliver Your vehicle.

Such costs may include, without limitation, toll road fees, toll bridge fees, impound or lot access fees, government fees relating to Your vehicle, police hold release charges, gate fees, yard fees, parking fees, administrative charges, release fees, key fees, and any other fees required to be paid in order to tow, recover, remove, release, store, or transport the vehicle.

All such amounts are additional to Tidy Fleet’s Service fees and shall be payable by You upon receipt of the invoice for Services.

11. Client Satisfaction.

If You believe that Services were not performed in a commercially reasonable manner, You must notify Tidy Fleet in writing within fifteen (15) calendar days after completion of the Service.

The notice must include the Service date, vehicle identification information, a detailed description of the issue, and any supporting photographs, documents, or other evidence available to You.

Upon receipt of timely notice, Tidy Fleet shall review the complaint and determine, in its sole and reasonable discretion, what corrective action, credit, or other remedy, if any, is appropriate.

If You fail to submit written notice within the foregoing period, You shall be deemed to have accepted the quality and performance of the Services, except with respect to claims for which such a limitation period is expressly prohibited by applicable law.

For the avoidance of doubt, unless You and Tidy Fleet have a separate written agreement which is then in effect that expressly provides otherwise, any claim relating to alleged vehicle damage, loss, or physical condition of the vehicle shall be governed exclusively by the Terms of Service and any claims procedures set forth therein, and not by this Billing and Refund Policy.

12. Billing and Invoices.

Tidy Fleet may issue invoices before, at, or after completion of the requested Services.

Unless a different payment deadline is expressly stated by Tidy Fleet in writing or otherwise provided in a separate written agreement between You and Tidy Fleet which is then in effect, payment is due within fifteen (15) calendar days after the date of the invoice.

Without limiting the foregoing, You agree to pay all invoiced amounts in full without setoff, deduction, withholding, or counterclaim, except as required by applicable law, as expressly authorized by a court of competent jurisdiction, or as expressly approved in writing by Tidy Fleet.

You must notify Tidy Fleet in writing of any disputed invoice, billing item, or charge within fifteen (15) calendar days after the date of the invoice.

Any such notice must specifically identify the disputed amount and the basis for the dispute.

Notwithstanding any dispute, You agree to timely pay all undisputed amounts reflected on the invoice.

If You do not timely dispute an invoice or billing item within fifteen (15) calendar days after the date of the invoice, the invoice and all charges reflected thereon shall be deemed accepted, final, and binding, and You shall waive any right to contest the invoice or amounts billed thereafter, to the fullest extent permitted by applicable law, except with respect to charges resulting from manifest error, fraud, amounts not authorized under the applicable Service request, this Billing and Refund Policy, or any applicable separate written agreement between You and Tidy Fleet which is then in effect.

Tidy Fleet reserves the right to charge, and You will be responsible for, late fees, collection costs, reasonable attorneys’ fees and expenses, and any costs of enforcement, to the extent permitted by applicable law and as provided in the Terms of Service or any other applicable separate written agreement between You and Tidy Fleet which is then in effect.

13. Late Fees.

If You fail to pay any invoiced amount when due, then, beginning on the date that is seven (7) calendar days after the applicable payment due date, a late fee shall be assessed and shall accrue on the unpaid past-due amount at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is less, until paid in full.

The imposition or collection of any late fee shall be in addition to, and not in lieu of, any other rights or remedies available to Tidy Fleet under this Billing and Refund Policy, the Terms of Service, any separate written agreement between You and Tidy Fleet which is then in effect, or applicable law.

14. Refunds.

Refunds, if approved by Tidy Fleet in its sole and reasonable discretion based on factors including whether Services were performed, the nature and circumstances of the request, and the applicable provisions of this Billing and Refund Policy, or otherwise required by applicable law, shall be issued only to the original payor and, where practicable, through the original payment method used for the applicable transaction.

· If You paid by credit card, any approved refund shall be submitted for processing within ten (10) days after approval of the refund.

 

· If You paid by ACH, any approved refund shall be submitted for processing within ten (10) days after approval of the refund.

 

· If You paid by bank transfer, any approved refund shall be submitted for processing within ten (10) days after approval of the refund.

 

· If You paid by check, any approved refund shall be issued within fifteen (15) days after approval of the refund.

 

Refund timing may be affected by banking institution processing times, card issuer procedures, holidays, fraud-prevention reviews, verification requirements, and other factors outside of Tidy Fleet’s control.

Tidy Fleet shall not be responsible for delays caused by financial institutions or payment processors.

Except as expressly provided in the cancelation fee provisions of this Billing and Refund Policy, no refund shall be due for Services already performed, dispatches already initiated, costs already incurred, or third-party charges already advanced, except as expressly determined by Tidy Fleet in its sole and reasonable discretion, as otherwise provided in the client satisfaction provisions of this Billing and Refund Policy, or as required by law.

15. Chargebacks.

Before initiating any credit card chargeback, debit card chargeback, ACH reversal, bank dispute, or similar payment dispute, You agree to first contact Tidy Fleet to allow Us an opportunity to review and, where appropriate, resolve the issue.

In many cases, contacting Tidy Fleet directly will result in a faster resolution and may avoid unnecessary chargeback fees, administrative fees, processing delays, or similar costs.

You acknowledge that initiating a chargeback, reversal, or similar payment dispute without first contacting Tidy Fleet may delay resolution of the matter.

If You initiate a chargeback, reversal, or payment dispute without first contacting Tidy Fleet at the contact information set forth in Section 19 of this Billing and Refund Policy and providing Tidy Fleet with a reasonable opportunity—not to exceed five (5) business days, or such shorter period as may be required to preserve client rights under applicable card network rules, bank dispute procedures, or applicable law—to review and attempt to resolve the issue, You shall be responsible for all chargeback fees, reversal fees, administrative fees, and related costs incurred by Tidy Fleet in connection therewith, to the extent permitted by applicable law and applicable card network or payment processor rules.

Nothing in this section shall be construed to require You to delay initiating a chargeback or payment dispute beyond any deadline imposed by Your card issuer, bank, or applicable card network rules.

Tidy Fleet may suspend or withhold any pending or future Services during the pendency of any chargeback, reversal, or payment dispute. Upon final resolution of such dispute, Tidy Fleet shall promptly reinstate Services or process any refund due, as applicable.

16. Credit Card Processing and Bank Fees.

You acknowledge and agree that payments made by credit card, debit card, ACH, wire transfer, bank transfer, or other electronic payment method may be subject to payment processing fees, merchant fees, bank fees, network fees, returned payment fees, reversal fees, chargeback fees, and other similar transaction-related costs imposed by payment processors, card networks, banks, or financial institutions. Any right of Tidy Fleet to pass through or surcharge such fees to You is limited to credit card payments only, as set forth in this Section 16, and only where permitted by applicable state law and applicable card network rules.

To the fullest extent permitted by applicable state law and applicable card network rules, and only in jurisdictions where such charges are permitted, Tidy Fleet may charge You a surcharge on credit card payments only, provided that (a) such surcharge is disclosed to You at the time of payment, (b) such surcharge appears as a separate line item on the applicable invoice, and (c) no surcharge

or similar fee shall be imposed on payments made by debit card, ACH, bank transfer, wire transfer, check, or any payment method other than credit card.

Nothing in this section shall be construed to authorize any surcharge or fee where prohibited by applicable law.

Without limiting the foregoing, if Your payment is declined, rejected, reversed, returned, disputed, or fails to settle for any reason, or if You have any past-due amounts outstanding, You shall remain fully responsible for the underlying amount due, together with any applicable and reasonable processing charges, bank fees, returned ACH fees, wire rejection fees, chargeback fees, administrative fees, and any other reasonable and documented costs incurred by Tidy Fleet in connection with such failed or disputed payment.

Tidy Fleet may resubmit any eligible payment or require You to provide an alternative form of payment before performing additional Services or releasing any vehicle or related deliverables, to the extent permitted by applicable law; provided, however, that Tidy Fleet shall not withhold records or information that You or any individual has a legal right to access under applicable privacy or data protection laws.

If You request expedited payment handling, split payments, manual invoicing accommodations, payment reprocessing, or other non-standard billing or payment arrangements, Tidy Fleet reserves the right to impose reasonable additional administrative or processing fees in connection therewith.

Any bank fees, intermediary bank charges, foreign exchange charges, currency conversion costs, or other transfer-related deductions shall be borne solely by You, and You shall ensure that Tidy Fleet receives the full invoiced amount without reduction for such charges.

Tidy Fleet shall not be liable for any delay, rejection, hold, reserve, reversal, or failure of payment caused by Your bank, card issuer, payment processor, fraud-prevention systems, insufficient funds, inaccurate payment information, authorization failure, compliance review, or other circumstances outside of Tidy Fleet’s reasonable control. Any such event shall not excuse or delay Your payment obligations under this Billing and Refund Policy.

17. No Waiver; Cumulative Remedies.

Tidy Fleet’s decision in any instance to refund, waive, reduce, or refrain from collecting any fee, charge, or amount shall not operate as a waiver of its right to collect the same or similar amounts in any other instance.

All rights and remedies of Tidy Fleet under this Billing and Refund Policy, the Terms of Service, and applicable law are cumulative and may be exercised separately or together.

18. Client Acknowledgment.

By requesting, authorizing, scheduling, or accepting Services from Tidy Fleet, whether coordinated by Tidy Fleet directly or through Tidy Fleet’s approved TF Partner network, You acknowledge that You have read, understand, and agree to this Billing and Refund Policy.

Tidy Fleet reserves the right to modify, update, or amend this Billing and Refund Policy at any time by posting a revised version on its website or through the Tow Auto Portal™.

Consistent with Section 19 of the Terms of Service, Tidy Fleet will use commercially reasonable efforts to notify clients of material changes to this Billing and Refund Policy at least fourteen (14) days before such changes become effective, except that changes required by applicable law, regulation, or court order, or changes necessary to address security, fraud, or data protection concerns, may take effect immediately upon posting. Material changes to pricing, fees, or payment terms shall not apply retroactively to Services already requested or in progress at the time such changes become effective.

Your continued use of Services after any such modification becomes effective shall constitute acceptance of the updated Billing and Refund Policy, to the extent permitted by applicable law.

Contact Tidy Fleet

If You have any questions regarding this Billing and Refund Policy, wish to dispute a charge, report an issue, request a refund review, or otherwise contact Tidy Fleet, please contact Us using the contact options provided below.

Email: info@tidyfleet.com

Phone: (888) 403-7770

Mail: Tidy Fleet, LLC
732 S 6th St
Ste R
Las Vegas, NV 89101