Privacy Policy

Effective Date: November 6, 2026

This Privacy Policy (“Privacy Policy”) describes how Tidy Fleet, LLC (“Tidy Fleet,” “We,” “Us,” or “Our”) collects, uses, discloses, and otherwise processes information through or in connection with Our website ([URL/location]), online user portal (the “Tow Auto Portal™”), and Our coordination, dispatch, and related fleet support services in connection with towing, transport, recovery, and impound-related vehicle services (collectively, “Services”).

By accessing the Tow Auto Portal™ or using or requesting Our Services, You (“You” or “Your”) acknowledge that You have read and understand this Privacy Policy and acknowledge and agree to the collection, use, disclosure, and processing of information as described herein. By visiting Our website, You acknowledge this Privacy Policy.

Your use of Our Services is also governed by Our Terms of Service and Our Billing and Refund Policy, and this Privacy Policy is incorporated by reference into the Terms of Service.

1. Information We Collect.

We collect information from You, Our clients, users of Our website and the Tow Auto Portal™, through Service activity, and third parties acting at Your direction or with Your authorization.

The categories of information We collect may include:

· Business Contact Information. We collect names, job titles, work email addresses, phone numbers, and other business contact details for You, Your personnel and other business contacts.

 

· Tow Auto Portal™ Account Information. We collect sign-in email addresses, authentication and account access details, and activity within the Tow Auto Portal™.

 

· Job Information. We collect information needed to dispatch, coordinate, perform, document, and complete requested Services, including vehicle identification number (VIN), license plate number, vehicle make and model, pickup and drop-off addresses, impound lot or yard details, and supporting documents such as registration, title, proof of ownership, or authorization letters.

 

· Information Clients Provide About Their Customers. In connection with vehicle recovery or related Services, You may provide Us with information relating to Your customer, renter, driver, or other end user, such as name, phone number, and last known location.

 

· Location Information. We collect or receive vehicle GPS, telematics, and other location information that You share with Us, as well as the locations where Services are requested or performed.

 

· Photos and Related Records. We collect photographs and related visual records of vehicles at pickup, during service, and at delivery, and may collect photographs of documents or surrounding conditions where relevant to the Service.

 

· Communications. We collect records of emails, text messages, telephone calls, Tow Auto Portal™ messages, and other communications with Us.

 

· Payment Information. We collect invoice information, billing records, and payment status information. Card payments are processed by third-party payment processors, and We do not receive or store full payment card numbers.

 

· Website and Device Information. When You visit Our website, We may automatically collect basic technical information such as IP address, browser type, device type, operating system, referring URLs, pages viewed, dates and times of access, and similar usage data through cookies and similar technologies.

2. How We Use Information.

We use information for legitimate business and operational purposes, including to:

· provide, dispatch, coordinate, and complete Services;

 

· communicate about jobs, including arrival times, Service status, release requirements, and delivery confirmations;

 

· create, maintain, and administer client accounts and Tow Auto Portal™ access;

 

· invoice You, process and reconcile payments, and maintain accounting records;

 

· respond to inquiries, Service requests, and support communications;

 

· protect people, vehicles, property, Our personnel, and Our business, and detect, investigate, and prevent fraud, misuse, unauthorized activity, and other harmful conduct;

 

· comply with legal, regulatory, tax, accounting, recordkeeping, and law enforcement requirements;

 

· enforce Our agreements, policies, and legal rights; and

 

· operate, maintain, analyze, secure, and improve Our website, the Tow Auto Portal™, and Services.

3. Sources of Information.

We collect information directly from You and Your authorized account users, automatically through the use of Our website and the Tow Auto Portal™, from providers and subcontractors,

and from third parties where necessary to provide the requested Services, including impound lots, tow yards, law enforcement, mapping providers, and others acting at Your direction.

4. How We Share Information.

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising or targeted advertising.

For purposes of NRS 603A – Security and Privacy of Personal Information, We do not sell covered information as defined therein. Nevada consumers may submit opt-out requests to info@tidyfleet.com, and Tidy Fleet will respond to verified requests within sixty (60) days after receipt, which period may be extended by up to thirty (30) additional days upon written notice to the consumer, as permitted by NRS 603A.345.

We may disclose information as follows:

· With the Client Requesting Service and Authorized Persons. We share service-related information with You and with persons You designate or authorize.

 

· With Subcontractors and Service Partners. We may share information with licensed tow operators, towing partners, drivers, dispatch partners, and other subcontractors performing the requested job (each, a “TF Partner” as defined in the Terms of Service), limited to the information reasonably necessary for them to perform their role and subject to contractual restrictions requiring, at a minimum, confidentiality, use solely in connection with the applicable Services, and return or deletion of information upon completion of the Services.

 

· With Impound Lots, Tow Yards, and Authorities. We may share information with impound lots, storage facilities, tow yards, law enforcement, and similar parties as needed to recover, release, transport, store, or document a vehicle or to comply with legal process or applicable requirements.

 

· With Service Providers. We may share information with vendors that support Our operations, including providers of website hosting, the Tow Auto Portal™ infrastructure, payment processing, accounting, invoicing, communications delivery, cloud storage, mapping, analytics, and security services, under contractual restrictions appropriate to the nature of the services provided.

 

· For Legal and Safety Purposes. We may disclose information where required or permitted by law, regulation, subpoena, court order, or other legal process, or where We believe in good faith that disclosure is necessary to protect rights, safety, property, or operations of Tidy Fleet, You, Our clients, affected individuals, or the public.

 

· Business Transfers. We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or

similar corporate transaction, subject to this Privacy Policy and any additional disclosures provided at the time of such transaction.

5. Information We Process on Behalf of Clients.

In many cases, We handle information that Our clients submit to Us about their personnel, customers, renters, drivers, or other third parties. In those circumstances, You determine what information is collected, submitted, and used, and We process that information solely for the purpose of providing dispatch, coordination, towing-related, transport, recovery, impound-related, and related support Services, and not for any other commercial purpose except as expressly required by applicable law or as otherwise permitted under the applicable service provider or processor exceptions of applicable data protection laws.

If You are an individual whose information was provided to Us by one of Our clients, requests relating to that information should generally be directed to the client that supplied the information, because that client is typically the party responsible for deciding how the information is collected and used. We will cooperate with Our clients, as appropriate, to help them respond to such requests.

6. Client Responsibilities for Submitted Information.

You are responsible for ensuring that the information submitted is appropriate for the requested Services, true, accurate, and complete, and lawfully provided to Us.

By submitting information to Us, You represent that You have the authority and any necessary rights or permissions to provide the information and to direct Us to use, disclose, and process it in connection with the Services.

7. Cookies and Similar Technologies.

Our website may use cookies, pixels, local storage, log files, and similar technologies to operate the site, remember preferences, understand usage, maintain security, and improve functionality and performance.

You may be able to control cookies through Your browser settings.

If You disable cookies, some features of the website or the Tow Auto Portal™ may not function properly.

At this time, We do not respond to “Do Not Track” browser signals; however, We will honor any browser-based opt-out preference signals that We are required to recognize under applicable law.

8. Data Retention.

We retain information for as long as reasonably necessary to provide Services, maintain business and operational records, comply with accounting, tax, legal, and regulatory obligations, resolve disputes, and enforce Our agreements.

Unless a longer period is required or permitted by law, job records and billing records are generally retained for seven (7) years. Other categories of information collected are retained for the period reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law.

9. Security.

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These measures may include access controls, role-based permissions, and encrypted connections. However, no method of transmission over the internet and no method of storage is completely secure, and We cannot guarantee absolute security.

In the event of a data security incident involving personal information, We will comply with applicable breach notification laws, including, without limitation, NRS 603A.220 and any other applicable state or federal breach notification requirements, and will provide notice without unreasonable delay and in no event later than the time required by applicable law. Where the incident involves information submitted by or on behalf of a client, Tidy Fleet will also notify the affected client without unreasonable delay so that the client may fulfill its own notification obligations under applicable law.

10. Services for Businesses; Not Directed to Children.

Our Services, website, and the Tow Auto Portal™ are designed for business use and are not directed to children.

We do not knowingly collect personal information directly from children under the age of thirteen (13) through Tidy Fleet’s website or the Tow Auto Portal™.

If You believe a child under thirteen (13) has provided information to Us directly in a manner not intended by this Privacy Policy, please contact Us so We may review and address the matter as appropriate.

11. California Privacy Notice.

This Section 11 applies to California residents to the extent required by applicable California law. To the extent required by any other applicable state consumer privacy or data protection law, residents of other states may have similar rights under their state’s law; any such rights are provided solely as required by the applicable state law and are subject to the definitions, conditions, and exceptions of that law.

· Categories of Personal Information Collected. In the preceding 12 months, We may have collected the categories of information described in Section 1 above, including identifiers, contact information, commercial information, internet or network activity, geolocation data, communications records, payment-related records, and professional or employment-related information. We may also collect sensitive personal information in limited contexts, such as precise geolocation or account access credentials, solely for purposes reasonably

necessary to provide requested Services, maintain security, prevent fraud, and perform Services reasonably expected by the client.

 

· Sources. We collect personal information from the sources described in Section 3.

 

· Purposes. We collect, use, and disclose personal information for the purposes described in Sections 2 and 4.

 

· Disclosure. We may disclose the categories of personal information identified above to the categories of recipients described in Section 4.

 

· No Sale or Targeted Advertising. We do not sell personal information, and We do not share personal information for cross-context behavioral advertising or targeted advertising.

 

· California Privacy Rights. Subject to certain exceptions and verification requirements, California residents may have the right to request that We:

 

(a) disclose the categories and specific pieces of personal information We have collected about them;

 

(b) disclose the categories of sources from which personal information is collected, the business or commercial purposes for collecting, using, or disclosing it, and the categories of third parties to whom it is disclosed;

 

(c) delete personal information;

 

(d) correct inaccurate personal information;

 

(e) limit the use or disclosure of sensitive personal information, where applicable; and

 

(f) opt out of the use of automated decision-making technology, to the extent applicable. California residents may also have the right not to be discriminated against for exercising applicable privacy rights.

 

· Submitting Requests. To exercise applicable California privacy rights, please contact Us at info@tidyfleet.com or 732 S 6th St, Ste R, Las Vegas, NV 89101 / (888) 403-7770. We may need to verify Your identity before processing a request. You may also designate an authorized agent to submit a request on Your behalf, subject to applicable verification requirements.

 

· Client-Controlled Information. Where We maintain information solely on behalf of a client, We may direct the requestor to the relevant client, and We may assist that client in responding, as appropriate.

12. Third-Party Websites and Services.

Our website or the Tow Auto Portal™ may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of third parties, and this Privacy Policy does not apply to information collected by third parties through their own websites or services.

13. Changes to This Privacy Policy.

We may update this Privacy Policy from time to time.

Consistent with Section 19 of the Terms of Service, any changes will be posted on this page with an updated effective date, and Tidy Fleet will use commercially reasonable efforts to notify users of material changes at least fourteen (14) days in advance of their effective date; provided, however, that changes required by applicable law, regulation, or court order, or necessary to address security, fraud, or data protection concerns, may take effect immediately upon posting.

Your continued use of Tidy Fleet’s website, the Tow Auto Portal™, or Services after an updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.

Contact Us.

If You have any questions regarding this Privacy Policy, wish to review or correct any personal information, submit a request regarding Your personal information (including deletion requests, subject to applicable law, verification requirements, and any applicable exceptions), report an issue, or otherwise contact Tidy Fleet, please contact Tidy Fleet using the contact options provided below. Email: info@tidyfleet.com

Phone: (888) 403-7770

Mail: Tidy Fleet, LLC
732 S 6th St
Ste R
Las Vegas, NV 89101