Terms of Service

Effective Date: November 6, 2026

These Terms of Service (“Terms”) govern Your access to and use of Our website ([URL/location]) and coordination, dispatch, and related fleet support services made available by Tidy Fleet, LLC (“Tidy Fleet,” “We,” “Us,” or “Our”), including the online user portal (the “Tow Auto Portal™”) through which users may request towing, transport, recovery, storage, impound-related, and related vehicle services (collectively, “Services”).

These Terms incorporate by reference Tidy Fleet’s Billing and Refund Policy (the “Billing and Refund Policy”), available at [URL/location], which forms part of these Terms.

These Terms incorporate by reference Tidy Fleet’s Privacy Policy (the “Privacy Policy”), available at [URL/location], which forms part of these Terms.

In the event of any conflict between these Terms and the Billing and Refund Policy, the Billing and Refund Policy shall control with respect to cancelation, refund, and billing matters, unless a separately executed services agreement then in effect expressly provides otherwise with respect to such obligations; in all other respects, these Terms shall control.

In the event of any conflict between these Terms and the Privacy Policy, the Privacy Policy shall control with respect to Tidy Fleet’s obligations regarding data security, data breach notification, data retention, and compliance with applicable privacy and data protection laws, unless a separately executed services agreement then in effect expressly provides otherwise with respect to such obligations; in all other respects, these Terms shall control.

By accessing or using the Services, you (“You” or “Your”) agree to be bound by these Terms.

These Terms do not apply to TF Partners (defined below) or subcontractors accessing the Tow Auto Portal™ in their capacity as service providers, whose access is governed by separate agreements with Tidy Fleet.

If You do not agree to these Terms, You may not access or use the Services.

1. Eligibility and Authority.

You represent and warrant that You are at least eighteen (18) years of age and have the full right, power, and authority to enter into these Terms.

If You are using the Services on behalf of a business or other legal entity, You represent and warrant that You are authorized to bind such entity to these Terms, and references to “You” and “Your” will include such entity.

2. Services.

Tidy Fleet provides an online user portal called the Tow Auto Portal™ through which clients may submit requests for the coordination and dispatch of towing, recovery, vehicle transport, storage, and related Services.

Tidy Fleet may, in its sole discretion, accept, reject, delay, reschedule, or cancel any Service request.

Submission of a request through the Tow Auto Portal™ does not guarantee Service availability, dispatch, response time, or completion of any requested Services.

Tidy Fleet may use contractors, subcontractors, affiliates, or third-party service providers (each, a “TF Partner,” meaning any approved towing partner, contractor, subcontractor, carrier, affiliate, or other service provider through which Tidy Fleet coordinates Services) to perform any requested Services.

3. User Accounts.

To access certain portions of the Services, You may be required to register for an account.

You agree to provide accurate, current, and complete information and to maintain and promptly update such information as necessary.

You are responsible for maintaining the confidentiality of Your login credentials and for all activities occurring under Your account.

You agree to notify Tidy Fleet immediately of any unauthorized use of Your account or any other breach of security.

Tidy Fleet shall not be liable for any loss or damage arising from Your failure to safeguard Your account credentials.

You are responsible and liable for all activities, requests, and charges made through Your account, whether or not authorized by You, except to the extent such unauthorized activity is the direct result of Tidy Fleet’s material failure to maintain the administrative, technical, and physical safeguards described in Section 9 of the Privacy Policy.

4. Towing Requests and User Responsibilities.

By submitting a towing or other request for Services, You represent and warrant that:

(a) You are the owner of the vehicle or duly authorized by the owner to request the Services;

(b) all information You provide, including vehicle location, vehicle condition, access restrictions, and contact information, is true, accurate, and complete;

(c) the vehicle is accessible for pickup unless otherwise disclosed in advance; and

(d) to Your knowledge after reasonable inquiry and review of Your records, the requested Services do not violate any applicable law, regulation, court order, lien, repossession restriction, financing agreement, insurance policy, or third-party right.

You acknowledge and agree that inaccurate, incomplete, or misleading information may result in delays, additional charges, refusal by Tidy Fleet to perform Services, or cancelation of the request.

You are solely responsible for removing all valuables, personal property, firearms, medication, money, confidential information, and other contents from the vehicle before Services are performed.

Unless expressly agreed otherwise in writing, Tidy Fleet shall have no obligation to inventory, secure, store, or protect any personal property left in the vehicle and shall not be responsible for any loss of or damage to such property.

You hereby waive and release, to the fullest extent permitted by applicable law, any and all claims against Tidy Fleet, its TF Partners, and their respective officers, employees, agents, and representatives related to personal property left in the vehicle, except to the extent such loss or damage is caused by the gross negligence or willful misconduct of Tidy Fleet or, with respect to claims against the applicable TF Partner only, the gross negligence or willful misconduct of such TF Partner.

You agree to ensure that the vehicle is in a condition suitable for towing or transport and to disclose, at the time of the request for Services, any known mechanical issues, damage, special towing requirements, modifications, cargo, leaks, hazards, or other conditions that may affect the performance of Services or safety.

5. Fees and Payment.

You agree to pay all fees, rates, charges, taxes, surcharges, storage fees, administrative fees, cancelation fees, wait-time fees, after-hours fees, mileage charges, tolls, and other amounts applicable to the Services requested or provided, including but not limited to the minimum charges, late fees, credit card processing fees, and other fee structures set forth in the Billing and Refund Policy.

All fees are due and payable in full, without setoff, deduction, withholding, or counterclaim (except as required by applicable law, as expressly authorized by a court of competent jurisdiction, or as expressly approved in writing by Tidy Fleet), in accordance with the payment terms presented through the Services, on an invoice, or otherwise communicated by Tidy Fleet.

Overdue amounts shall accrue late fees as specified in the Billing and Refund Policy.

Any refunds are subject to the terms, conditions, and processing timelines set forth in the Billing and Refund Policy and are at Tidy Fleet’s sole and reasonable discretion except as required by applicable law.

Quoted prices are estimates only and are non-binding unless expressly stated otherwise by Tidy Fleet in writing.

Estimates are provided for convenience only and may be adjusted based on actual conditions, distance, time, vehicle type, vehicle condition, accessibility, special equipment requirements, after-hours performance of Services, waiting time, storage, or other factors affecting performance of the Services.

If the actual charges are expected to exceed a prior estimate by more than twenty-five percent (25%) or one thousand dollars ($1,000.00), whichever is greater, Tidy Fleet will use commercially reasonable efforts to notify You before completing the Services, except in emergency or roadside safety situations as determined by Tidy Fleet in its reasonable judgment; provided, however, that Your obligation to pay actual charges shall not be conditioned upon or affected by the provision or receipt of such notice.

For the avoidance of doubt, Tidy Fleet’s failure or inability to provide such notice shall not constitute a breach of these Terms and shall not limit, cap, or otherwise affect Your obligation to pay all actual charges incurred for the Services.

If You dispute any charge, You must notify Tidy Fleet in writing within fifteen (15) calendar days after the date of the applicable invoice, in accordance with the dispute procedures set forth in the Billing and Refund Policy. Failure to provide timely notice shall constitute a waiver of the dispute to the fullest extent permitted by law.

Tidy Fleet reserves the right to suspend or deny Services for overdue amounts.

Overdue amounts are subject to late fees as set forth in Section 13 of the Billing and Refund Policy.

You agree to reimburse Tidy Fleet for all costs of collection, including reasonable attorneys’ fees and expenses, to the extent permitted by law.

Chargeback, reversal, and payment dispute procedures are governed by the Billing and Refund Policy, and You agree to comply with the Billing and Refund Policy’s requirements before initiating any chargeback or payment dispute.

6. Cancelations and No-Show Events.

You may request cancelation of a request for Services in accordance with the cancelation procedures and timelines set forth in the Billing and Refund Policy, including the requirement to submit cancelations through the Tow Auto Portal™.

Cancelation fees apply as specified in the Billing and Refund Policy, including fees for pre-dispatch cancelations made after the free cancelation window, post-dispatch cancelations, and no-show or “Gone on Arrival” events.

If Your vehicle is unavailable, inaccessible, improperly identified, illegally parked in a manner preventing safe towing, or if You or Your authorized contact fails to appear or respond within a

reasonable period, the event shall be deemed a cancelation or no-show and Tidy Fleet shall assess applicable charges as set forth in the Billing and Refund Policy, subject to the exceptions and defenses specified therein.

7. Vehicle Condition; Damage Claims.

You acknowledge that towing and vehicle transport involve inherent risks, particularly with respect to vehicles that are damaged, disabled, improperly maintained, modified, lowered, overloaded, unsecured, or otherwise in compromised condition.

Without creating any warranty or guarantee of outcome, and without assuming responsibility for the acts, omissions, or performance of any TF Partner, Tidy Fleet will use commercially reasonable efforts to coordinate and dispatch the Services consistent with its role as a fleet coordination and dispatch Service provider.

Any claim for alleged vehicle damage arising from Services must be reported to Tidy Fleet in writing no later than seventy-two (72) hours after completion of the applicable Services, or, for damage not reasonably discoverable within such period, no later than seventy-two (72) hours after the date on which such damage was or reasonably should have been discovered, but in no event later than sixty (60) days after completion of the applicable Services.

Claims relating to the quality of Services (as distinct from vehicle damage or vehicle condition) are subject to the notice and deemed-acceptance provisions set forth in the Billing and Refund Policy.

For the avoidance of doubt, any claim involving alleged physical damage to, loss of, or change in condition of the vehicle shall be treated as a vehicle damage claim subject to the seventy-two (72) hour notice period, regardless of how the claim is characterized. The notice must include sufficient detail, photographs if available, and any other information reasonably requested by Tidy Fleet to investigate the claim. Failure to provide timely notice shall constitute a waiver and release of the claim to the fullest extent permitted by law.

Neither Tidy Fleet nor its TF Partners shall be liable for damage or loss resulting from:

(a) pre-existing damage;

(b) mechanical failure;

(c) ordinary wear and tear;

(d) acts or omissions of the vehicle owner, operator, TF Partners (except to the extent such acts or omissions are directly caused by the gross negligence or willful misconduct of Tidy Fleet), or other third parties;

(e) inaccurate information provided through the Services;

(f) unsecured or loose parts, accessories, or contents;

(g) conditions undisclosed by You;

(h) force majeure events described in Section 17; or

(i) other events outside Tidy Fleet’s reasonable control that are not caused by the gross negligence or willful misconduct of Tidy Fleet.

8. Storage and Abandoned Vehicles.

If a vehicle is stored by or through Tidy Fleet, storage fees and related charges shall accrue automatically at Tidy Fleet’s then-current rates as set forth in the Billing and Refund Policy or as otherwise made available through the Tow Auto Portal™ or upon request, unless otherwise agreed in writing, subject to any applicable caps, limitations, or notice requirements imposed by applicable law.

Tidy Fleet may endeavor to provide notice that storage charges are accruing; however, the accrual of storage charges shall not be conditioned upon the provision of such notice except to the extent required by applicable law.

You are responsible for timely retrieval of the vehicle and for compliance with all identification, ownership, release, and payment requirements.

Vehicles not timely retrieved may be treated as abandoned to the extent permitted by applicable law.

The applicable TF Partner may exercise any statutory rights or remedies available under applicable law, including possessory lien rights, sale rights, and disposal rights, to the extent such TF Partner holds possession of the vehicle and is authorized to exercise such rights under applicable law.

Tidy Fleet may exercise any contractual rights or remedies available under these Terms, the Billing and Refund Policy, or any separate written agreement between You and Tidy Fleet which is then in effect, including the right to assess continued storage fees and to pursue collection of all amounts owed.

9. License to Use the Services.

Subject to Your compliance with these Terms, Tidy Fleet grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for lawful business purposes related to requesting Services.

You shall not:

(a) use the Services in any manner that violates any applicable law or regulation;

(b) interfere with or disrupt the operation or security of the Services;

(c) copy, modify, distribute, sell, lease, reverse engineer, decompile, or otherwise attempt to derive source code from any portion of the Services, except to the extent that applicable law expressly prohibits this restriction;

(d) use any automated means to access the Services without Tidy Fleet’s prior written consent; or

(e) use the Services to transmit unlawful, fraudulent, defamatory, infringing, or harmful material.

10. Intellectual Property.

The Services, including the Tow Auto Portal™, and all content, software, functionality, trademarks, service marks, logos, text, graphics, images, and other materials made available through the Services are and shall remain the exclusive property of Tidy Fleet or its licensors and are protected by applicable intellectual property and proprietary rights laws.

Except as expressly set forth in these Terms, no license or other rights are granted to You by implication, estoppel, or otherwise.

11. Privacy.

Your use of the Services may involve the collection, use, storage, and disclosure of information by Tidy Fleet in accordance with its Privacy Policy, as amended from time to time, which is hereby incorporated by reference into these Terms.

By using the Services, You acknowledge and agree to Tidy Fleet’s collection and use of information as described in the Privacy Policy.

12. Disclaimers.

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TIDY FLEET DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, TIDY FLEET DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, OR THAT ANY SERVICE REQUEST WILL BE ACCEPTED, DISPATCHED, OR COMPLETED.

13. Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TIDY FLEET OR ITS TF PARTNERS, AFFILIATES, LICENSORS, CONTRACTORS, SUBCONTRACTORS, SERVICE PROVIDERS, OR THEIR

RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF TIDY FLEET ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO TIDY FLEET FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12)-MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) FIVE HUNDRED DOLLARS ($500.00). THE LIMITATIONS SET FORTH IN THIS SECTION 13 SHALL NOT LIMIT YOUR PAYMENT OBLIGATIONS, YOUR INDEMNIFICATION OBLIGATIONS, YOUR LIABILITY FOR BREACH OF SECTION 10 (INTELLECTUAL PROPERTY), OR EITHER PARTY’S RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

14. Indemnification.

You agree to defend, indemnify, and hold harmless Tidy Fleet and its TF Partners, affiliates, licensors, contractors, subcontractors, service providers, and their respective officers, directors, managers, members, employees, agents, and representatives from and against any and all third-party claims, demands, actions, suits, proceedings, damages, liabilities, judgments, awards, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

(a) Your access to or use of the Services (except to the extent arising from Tidy Fleet’s gross negligence or willful misconduct);

(b) Your breach of these Terms;

(c) any information You submit through the Services;

(d) Your vehicle, its condition, contents, ownership, operation, or location; or

(e) Your violation of any law or third-party right.

Tidy Fleet may, at its option and Your expense, assume the exclusive defense and control of any matter subject to indemnification hereunder, and You agree to cooperate fully with Tidy Fleet in connection therewith, including by providing information, documents, and assistance reasonably requested by Tidy Fleet.

You shall not settle any claim without Tidy Fleet’s prior written consent, which shall not be unreasonably withheld, conditioned, or delayed; provided that Tidy Fleet may withhold consent to any settlement that includes any admission of liability or wrongdoing by Tidy Fleet, any non-monetary relief, or any obligation or restriction imposed on Tidy Fleet.

15. Third-Party Services and Links.

The Services may contain links to third-party websites, software, products, or services, or may integrate with third-party systems.

Tidy Fleet does not control and is not responsible for any third-party materials or services and makes no representation or warranty with respect to them.

Your use of any third-party services is at Your own risk and subject to the applicable third-party terms and conditions.

16. Suspension and Termination.

Tidy Fleet may, at any time and in its sole discretion, suspend, restrict, or terminate Your access to the Services, with or without notice, for any reason, including, but not limited to, if Tidy Fleet believes that You have violated these Terms, pose a risk to the Services or others, or have provided inaccurate information; provided that, except where Tidy Fleet reasonably determines that immediate action is necessary to protect the Services, Tidy Fleet’s rights, or the safety or security of any person or property, Tidy Fleet will use commercially reasonable efforts to provide notice before or promptly after any such suspension, restriction, or termination. Any such suspension, restriction, or termination shall not affect Tidy Fleet’s right to complete or wind down any in-progress Services and to collect all charges, fees, and costs associated therewith.

You may terminate Your account at any time by contacting Tidy Fleet or through the Tow Auto Portal™, subject to any outstanding payment obligations.

Upon any termination, Tidy Fleet may retain Your account data and records as necessary for legal, regulatory, compliance, collections, dispute resolution, or operational recordkeeping purposes, in accordance with the Privacy Policy.

Following the expiration of the applicable retention period, Tidy Fleet will delete or destroy such data using commercially reasonable data destruction methods within ninety (90) days, in accordance with its data retention practices, unless a longer retention period is required by applicable law or a legal hold.

Upon termination, all rights granted to You under these Terms shall immediately cease, but all provisions that by their nature should survive termination shall survive, including provisions relating to payment obligations, towing requests and user responsibilities, vehicle condition and damage claims, intellectual property, privacy and data retention, disclaimers, limitations of liability, indemnification, dispute resolution, general provisions, and all applicable provisions of the Billing and Refund Policy.

17. Force Majeure.

Tidy Fleet shall not be liable for any delay, failure, or inability to perform resulting from causes beyond its reasonable control, including acts of God, weather events, natural disasters, fire, flood, pandemics, epidemics, public health emergencies, quarantine or isolation orders, war, terrorism, civil unrest, riots, insurrection, embargoes, sanctions, labor disputes, shortages, supply chain disruptions, traffic conditions, road closures, mechanical breakdowns, utility outages, telecommunications failures, cyber incidents, governmental actions, public emergencies, or acts of third parties (excluding acts or omissions of TF Partners and subcontractors engaged by Tidy Fleet to perform the applicable Services that are within Tidy Fleet’s reasonable direction or control, unless such acts or omissions are independently caused by a separate force majeure event listed in this Section 17).

For the avoidance of doubt, no force majeure event shall excuse, delay, or reduce Your obligation to pay for Services already rendered, charges already accrued, or costs and expenses incurred by Tidy Fleet in connection with any partial performance of the Services prior to the force majeure event, or any other obligation of Yours under these Terms.

18. Governing Law; Venue.

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of laws principles.

Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Clark County, Nevada, and You and Tidy Fleet each irrevocably submit to the jurisdiction and venue of such courts.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

19. Changes to Terms.

Tidy Fleet may modify these Terms at any time by posting updated Terms on its website or through the Tow Auto Portal™.

Tidy Fleet will use commercially reasonable efforts to notify You of material changes at least fourteen (14) days before such changes become effective, including by identifying or summarizing the nature of the material changes, except that changes required by applicable law, regulation, or court order, or changes necessary to address security, fraud, or data protection concerns, may take effect immediately upon posting.

Your continued use of the Services after the effective date of any changes constitutes Your acceptance of the revised Terms, to the extent permitted by applicable law.

20. General Provisions.

These Terms, together with Tidy Fleet’s Billing and Refund Policy, Privacy Policy, and any other policies expressly incorporated by reference herein, and any separate written agreement between You and Tidy Fleet which is then in effect, constitute the entire agreement between You and Tidy Fleet with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Services. In the event of any conflict between these Terms and any such separate written agreement, the separate written agreement between You and Tidy Fleet which is then in effect shall control to the extent of the conflict.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law. To the extent permitted, the invalid or unenforceable provision shall be reformed to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Tidy Fleet’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Without limiting the foregoing, Tidy Fleet’s decision to waive, reduce, or not collect any fee or charge in any particular instance shall not constitute a waiver of Tidy Fleet’s right to assess and collect such fee or charge in any other instance.

You may not assign or transfer these Terms or any of Your rights or obligations hereunder without Tidy Fleet’s prior written consent. Any attempted assignment or transfer in violation of this provision shall be null and void.

Tidy Fleet may freely assign or transfer these Terms, in whole or in part, without restriction, upon notice to You, which may be provided before or within thirty (30) days after such assignment or transfer.

Any notices required or permitted under these Terms to be given by Tidy Fleet may be provided by email to Your registered email address, by posting through the Services, or by any other method reasonably determined by Tidy Fleet; provided, however, that notices of suspension, termination, or material changes to fees shall be delivered by email to Your registered email address or by another method reasonably calculated to provide actual notice.

Any notices required or permitted to be given by You shall be sent to Tidy Fleet at the contact information set forth in Section 21 below.

Contact Information.

Questions regarding these Terms or the Services may be directed to Tidy Fleet at the contact options provided below. Email: info@tidyfleet.com

Phone: (888) 403-7770

Mail: Tidy Fleet, LLC
732 S 6th St
Ste R
Las Vegas, NV 89101